September 1, 2025

During processing, we comply with the requirements of applicable data protection law. This means that we:

• Clearly specify our purposes before we process personal data, by using this Privacy Statement;
• Limit our collection of personal data to only the personal data needed for legitimate purposes;
• First ask for explicit consent to process your personal data in cases where your consent is required;
• Take appropriate security measures to protect your personal data and require the same from parties that process personal data on our behalf;
• Respect your right to access, correct, or delete your personal data stored by us.

In this Privacy Statement, we explain what personal data we collect and for what purposes. We encourage you to read it carefully.

Contact form and Newsletter

You can use our contact form to ask questions or make a request. We use your phone number, name, and address for this purpose. We need this information because of our agreement with you. We store this information until we are sure you are satisfied with our response.

Newsletter

We have a newsletter to inform interested parties about our products and/or services. Each newsletter contains a link to unsubscribe. You can also use your account to do so. Your email address will be added to the subscriber list only with your consent. We store this information until you unsubscribe.

Processing Your Order

We use your personal data to process your order. We may share your information with the delivery service to deliver your order and obtain information about your payment from your bank, credit card company, or payment provider. Please also consult their privacy statements (e.g., PayPal).

For this purpose, we use your payment details, phone number, billing address, email address, name, and address information. This information is necessary for our agreement with you. We store the information until your order is processed and for several years thereafter (according to the statutory retention period).

Registration

Certain features of our service require registration. You will then need to provide information about yourself and choose a username and password. We use your gender, IP address, name and address information, email address, phone number, billing address, and date of birth. This information is necessary for our agreement with you and is retained until you close your account.

Promotion

Other than through advertisements, we can inform you about new products or services:

• By email
• By SMS

You can object to this advertising at any time. Every email contains an unsubscribe link.

By subscribing via text message, you agree to receive recurring automated marketing messages and cart reminders from Onyx Ride Care at the phone number provided. Reply STOP to unsubscribe.

Location data

If necessary, we may obtain your location data (GPS). We will first ask your permission for this. Please also read the privacy policy of the navigation/mapping software provider (e.g., Google Maps).

Publication

When you use our service, the following data is published and visible online. You choose which information you make public and which could be tracked.

Advertisements

Our website displays advertisements. We analyze whether these advertisements are appreciated and use the information solely to create more relevant advertising in the future.

Providing Data to Third Parties

Your data will not be provided to third parties without a data processing agreement.

Cookies

Our website uses cookies to store information. On your first visit, we display a notice explaining cookies. You can block cookies through your browser settings, although some parts of our website may not function properly.

Google Analytics

We use Google Analytics to track visitors and generate reports. We have a data processing agreement with Google and anonymize IP addresses.

Facebook and other Social Media Platforms

We use Facebook to track visitors and receive reports. Please also read Facebook's privacy policy.

Safety

We take measures to reduce misuse or unauthorized access to personal data:

• Access to personal data requires a username and password.
• Secure connections (SSL) are used to encrypt data.

Changes to this Privacy Statement

We reserve the right to amend this statement. We recommend that you consult this statement regularly.

Access to and Change of Your Data

You can always contact us if you have any questions about our privacy policy or to review, change, or delete your data.

Klarna Privacy Policy

For information about payments through Klarna, please see Klarna's privacy policy.

Complaints

If you believe that we are not helping you correctly, you have the right to file a complaint with the Dutch Data Protection Authority.